Shipping & Returns

Our Delivery Services

Direct Shipping

Riders in selected countries can now order qualifying products online on a 24/7 basis and get them delivered to their chosen address in the covered area.
Products available to be ordered with our direct shipping service include components, accessories, apparel and selected framesets.

Click & Collect

Complete bikes and modules can be ordered online and collected from a participating local retailer in selected countries. Click and Collect offers all the benefits of online shopping combined with the personal contact and service of a specialist retailer.

If you add an accessory, spare part or apparel to your complete bike order it will ship via our Click & Collect service.

Once the retailer receives your bike, they will assemble it and contact you within 48 hours to arrange collection. Both you and your retailer will be emailed with Order Confirmation, and Shipment Tracking information so you're always in the loop.

Countries We Deliver To

Direct Shipping

Our direct shipping service is available in the following countries:

  • France
  • Germany
  • Switzerland

Click & Collect

Our Click & Collect service is available in the following countries:

  • France
  • Germany
  • Switzerland

Shipping Lead Times

Your order will be processed at the best possible speed. In general, your parcel will leave our warehouse 3 days after your order is placed and be delivered within 3 days.

Cost

Direct Shipping

A shipping and handling fee of €7.00 / CHF10.00 is charged for any order below €150.00 / CHF150.00, free shipping applies to orders above €150.00 / CHF150.00.

Click & Collect

All Click & Collect orders are delivered FREE OF CHARGE.

Returns

Direct Shipping

You have the right to cancel an order within 14 days after delivery.
To cancel your order, you must contact our customer service team to get a return authorization via our contact form.
Products must be returned unused, without any damage, in saleable condition and in their original packaging with all labels still attached. If you received a damaged product, contact our customer service team for instructions.
Print and complete the return form available here.
Send the product and the return form to the following address:

Orders from Switzerland

BMC Switzerland AG / RETURNS
Niklaus Wengistrasse 10
2540 Grenchen
Switzerland

Orders from the Rest of Europe

Agility Europort SNC / BMC Switzerland AG
7 Rue Pierre Clostermann
68730 Blotzheim
France

After confirming that returned product is unused, without any damage, in saleable condition and in the original packaging with all labels still attached, we will issue a full refund.
SCOR reserves its right to refuse a cancellation if the product is not returned in perfect condition. Should returned products need any form of repair or replacing parts, the resulting costs or any further expenses in connection with the returned product are to be carried by the customer.

Click & Collect

You have the right to cancel an order within 14 days after collection. To start the process, contact our service team via our contact form to get a return authorization.
Once the return is authorized, print and complete the return form available here.
Return the product and the return form to the retailer you originally collected your order from for inspection.
After confirming that returned product is unused, with no mark of damage and in saleable condition, the retailer will notify us and we will issue a full refund.
SCOR reserves its right to refuse a cancellation if the product is not returned in perfect condition. Should returned products need any form of repair or replacing parts, the resulting costs or any further expenses in connection with the returned product are to be carried by the customer.