Warranty & Repairs
What are the key points in the warranty policy for SCOR bikes?
SCOR provides a voluntary warranty of three years on every frame, and two years on SCOR components and paintwork. By registering your new SCOR bike on the bike registration page, you can extend the warranty on the frame to five years. You can read the warranty provisions in detail on the warranty policy page.
Is there a warranty on used SCOR bikes?
The warranty begins with the purchase of a new SCOR bike and continues in effect, if the bike is sold on. However, you must be able to provide the original receipt in order to file a warranty claim.
Does the warranty cover racing?
The warranty covers racing. Damage caused by crashes, external influences, or inappropriate use is however excluded from the warranty.
How do I register a warranty claim?
If you purchased our product from a retailer, please get in touch with them and they will handle the warranty process for you.
If you purchased directly from us, please get in touch via our contact form and our customer support team will advice on the next steps.
Where can I find the SCOR serial number?
The serial number (also known as frame number) can be found in front of or below the bottom bracket. It is printed below the QR code. To find the serial number of the 4060 LT and 4060 ST models open the stash box. The serial number is placed inside the stash box on the frame.
What is the crash replacement program?
We understand, people who ride our bikes, send it!
Like you, our bikes are built for a beating. But crashes are part of the game when things get rowdy, sometimes resulting in frame damage. So, our 'crash replacement' policy has your back. As a fellow SCOR rider, we give you the opportunity to replace your frame or frame part at a discount on the valid listed price. How much damage qualifies you ask? The frame or frame part must be no longer fit for use, in other words, cosmetic damage is not covered.
But you already knew that!
How does the SCOR crash replacement program work?
The crash replacement program is an optional service provided by SCOR, as a result of which you shall have the one-time opportunity to have your SCOR frame replaced with a discount on the respective valid, official list price. The following procedures and provisions govern the services guaranteed to the buyer as part of the crash replacement program by SCOR, as well as the preconditions under which claims can be made for these services.
Read the 'Crash replacement' provisions listed below. Take your crashed bike and your purchase receipt to your nearest retailer.
CRASH REPLACEMENT PROVISIONS
1. Integral component of the warranty provisions in the purchase agreement
These provisions on the crash replacement program shall not guarantee an independent claim. By activating (see point 2 below) the crash replacement program, these provisions shall become an integral component of SCOR's warranty provisions. The terms defined in the warranty shall in turn also be valid for crash replacement claims.
2. Activation of crash replacement
In order to be able to benefit from a possible crash replacement, you must register your bicycle/frame on the SCOR website within 30 days of the date of purchase.
After this 30-day period, registration is no longer possible, and a claim for crash replacement can no longer occur. We therefore recommend registering with SCOR immediately upon buying a new bicycle or frame from SCOR. By registering, you not only meet the basic precondition for participation in the crash replacement program, but you also extend the warranty on your frame from 3 to 5 years from the date of purchase at the same time. A frame procured by means of crash replacement shall be excluded from a further crash replacement. The 3 to 5 year warranty will be extended from the date of replacement under the same conditions of the original manufacturer warranty.
3. Duration of crash replacement eligibility
Crash replacement shall span the entire warranty period.
4. Exclusion of crash replacement
All circumstances that lead to exclusion from the SCOR warranty shall also exclude participation in the crash replacement program. Furthermore, a frame may only be replaced once as part of the crash replacement program. Crash replacement shall include:
- consequences of a fall during proper use
- damage through no fault of your own, and without involving third parties
5. Intensity of the damage as a precondition for the claim
Crash replacement may take effect if the frame has experienced a detrimental effect to its functional capacity and thus negatively impacting safe riding. If the frame is not damaged, or is not damaged to the extent described above, no claim for crash replacement can occur.
6. Services as part of the crash replacement
The complete frameset shall be replaced as part of crash replacement. Please refer to the product description of the respective model for the scope of delivery. Damaged components that are not part of the frameset shall be excluded from crash replacement. If the same model can no longer be supplied, a frame from the direct successor model may be purchased. The labor costs/wages of the SCOR retailer are not be included in crash replacement.
7. Assertion and processing of crash replacement
The crash replacement shall be reported to your SCOR retailer by means of the completed crash replacement form, a copy of the warranty card, and the purchase receipt. Your SCOR retailer shall inform SCOR of your request for crash replacement, incl. photos of the defective bicycle and frame number. SCOR shall check the circumstances and deliver a replacement to the SCOR retailer in the event of a positive decision. The assembly and basic adjustments must be performed by the SCOR retailer. Should these preconditions not be adhered to, warranty claims of any kind may be rejected.
8. Severability clause
Should a provision from the crash replacement program be or become invalid or exhibit a loophole to be closed, the legal force of the remaining provisions shall remain unaffected. Instead of the missing or invalid provision, a provision that most closely approximates the meaning of the original provision shall be agreed.
9. Applicable law and place of jurisdiction
For all disputes from or in conjunction with the crash replacement program (including with regard to the question of its conclusion or validity), the exclusive jurisdiction of the courts from the Canton of Solothurn shall be agreed. This purchase agreement shall be subject to Swiss law with the exclusion of a conflict of laws, as well as the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Which bikes does the SCOR crash replacement program cover?
All SCOR models benefit from the 'Crash replacement' program.
Why should I register my SCOR bike?
Where can I register my SCOR bike?
You can register your new SCOR bike within 30 days of purchase by visiting the bike registration. Used SCOR bikes cannot be registered.
Recalls & Safety
Do you currently have any product recalls?
The safety of our customers is very important to us. This is why we have created this page to inform you of any current product recalls and provide you with general safety advice for using your SCOR bike.
So far, there haven't been any product recalls on SCOR mountain bikes.